Quick Answer
The US Consumer Product Safety Commission has announced a recall of about 1,155 Giantex outdoor lounge chairs sold on Amazon.com and Giantex.com between August 2023 and October 2025, after the adjustable backrest mechanism was found to create a serious finger pinch and amputation hazard.
The affected product is the blue Giantex lounge chair sold under model number NP10025NY, with a five position adjustable backrest, originally priced between roughly 75 and 90 dollars.
Owners should stop using the chair immediately and contact Giantex Inc. at 844 242 1885 or support@giantex.com to arrange a full refund, either by returning the chair or by destroying it at home with photo proof.
What the Hazard Actually Is
The recall centres on the pivot mechanism that lets the backrest drop into five different reclined positions. According to the CPSC filing, that mechanism leaves an exposed pinch zone where fingers can be caught when the backrest is adjusted or collapsed.
Giantex has already received at least one verified injury report involving a complete finger amputation while an owner was adjusting the locking framework. That is the kind of injury severity that pushes a product from a voluntary safety bulletin to a formal CPSC recall, which is why the notice is moving so quickly across consumer media.
How to Identify Your Chair
Not every Giantex outdoor chair is part of this recall. Check your invoice, the product packaging, or the underside of the chair against these specifics:
- Model number: NP10025NY, printed on the original packaging.
- Colour: blue fabric on a metal frame.
- Dimensions: roughly 76 inches long, 23 inches wide, and 13 inches tall when flat.
- Backrest: five position adjustable, ranging from about 13.5 inches up to 26.5 inches.
- Where sold: Amazon.com and Giantex.com.
- Sale window: August 2023 to October 2025.
- Original price: 75 to 90 dollars.
If your chair is a different colour, a different model number, or was bought outside this window, it is almost certainly not affected, but it is still worth checking the CPSC page directly to be sure.
Stop Using the Chair Immediately
The CPSC recall language is deliberately blunt. Owners are told to stop using the chair right away, not to wait until the next time they adjust it. That is because the pinch zone is engaged every single time the backrest moves, including when the chair is folded for storage.
If you have children or older relatives in the household, move the chair out of casual reach. A folded lounger left next to a pool or patio is exactly the kind of object a curious child will try to open.
How to Claim Your Refund Step by Step
Giantex Inc. is the distributor handling the recall. The process is straightforward:
- Contact Giantex. Call the toll free recall line at 844 242 1885 (open 24/7), email support@giantex.com, or use the recall form on giantex.com.
- Choose return or destroy. Giantex will offer either a prepaid return shipping label or the option to destroy the chair at home so you do not have to box it up.
- If destroying at home: remove the padded headrest pillow, cut through the main blue fabric with heavy duty scissors or shears, and take a clear photograph of the cut chair.
- Submit photo proof. Email the photograph to Giantex support along with your order number or proof of purchase.
- Receive full refund. Once Giantex validates the claim, a full refund is issued back to the original payment method.
Amazon buyers do not have to go through Amazon customer service directly for the refund. Giantex is the responsible party under the CPSC notice and will issue the money themselves.
What If You Already Threw the Chair Away?
If you binned the chair before the recall was announced, you can still contact Giantex with your Amazon or Giantex.com order history. The order ID is usually enough to verify the purchase. The destroyed photo step is intended for owners who still have the chair and want to skip the shipping process.
Why This Recall Is Worth Taking Seriously
It is tempting to assume that 1,155 units is a small recall, but the severity of the underlying injury is what matters here. A finger amputation is not a sprain or a bruise. It is a life altering injury that often requires surgery and long term rehabilitation, and the CPSC only escalates to a formal recall when the risk profile justifies it.
Outdoor furniture sits in the same blind spot as cheap kitchen gadgets and small electronics. Most owners assume that anything sold on a major marketplace has been mechanically vetted, and most of the time that is true. When it is not true, the only protection the consumer has is the recall system itself, which only works if owners actually respond to the notice.
The Takeaway
If you own a blue Giantex outdoor lounge chair bought on Amazon or Giantex.com between August 2023 and October 2025, check the box or the underside for model number NP10025NY. If it matches, stop using the chair today, then call 844 242 1885 or email support@giantex.com to start the refund. You can return the chair with a prepaid label or destroy it at home with a photo, and Giantex will refund the full purchase price either way. A few minutes of paperwork is a small price for avoiding the kind of injury that pushed this recall on to the CPSC's desk in the first place.
