Quick Answer
Yes, but only if you live in California, New York, Illinois, Vermont, Delaware or another state with an online-cancellation law. Members in those states can cancel at lafitness.com/cancel.
Everywhere else, LA Fitness still requires either an in-person visit to your home club or a certified mailed letter.
Which States Allow Online Cancellation
As of 2026 the states with enforceable online-cancellation laws that apply to LA Fitness are California, New York, Illinois, Vermont, Delaware, Colorado and Minnesota. The list is growing each year as "click to cancel" laws pass at the state level.
The federal FTC "Click to Cancel" rule was struck down by an appeals court in 2025, so there is no national requirement. State law is what matters.
How the Online Cancel Form Works
Visit lafitness.com/cancel. Enter your member barcode, name and email. Confirm the cancellation date. Submit. You receive a confirmation email within 24 hours.
Save the confirmation email. Print it. Screenshot it. Do not delete it. This is your proof if a future charge is disputed.
What to Do if You Are Not in a Covered State
- Certified mail with return receipt to Fitness International LLC, P.O. Box 54170, Irvine, CA 92619-4170. The return receipt is your legal proof of delivery.
- In-person visit to your home club with photo ID. Ask for a stamped copy of your form.
- Chargeback dispute as a last resort if LA Fitness ignores your cancellation. Provide the mail receipt or in-person form to your bank.
Why LA Fitness Fights Online Cancellation
The friction is intentional. Industry data suggests 20 to 30 percent of members who want to cancel do not follow through because of paperwork. That is millions of dollars in retained revenue every year.
State attorneys general have sued gym chains repeatedly over this. LA Fitness settled with the New York AG in 2018 over cancellation practices; the settlement requires them to offer online cancellation to New York residents.
Common Pitfalls of Online Cancellation
The form sometimes fails silently. If you do not receive a confirmation email within 24 hours, assume the cancellation did not go through and follow up in person.
The form does not cancel PT packages. Those still require a separate written cancellation. It also does not immediately stop billing; the 30-day notice window still applies.
The Chargeback Nuclear Option
If LA Fitness continues to charge you after you have canceled, file a chargeback with your bank. You will need to provide the certified mail receipt or stamped cancellation form as evidence.
Chargebacks are last-resort because LA Fitness will lock you out of future memberships and may send the debt to collections. Only use this path if you have exhausted the polite options and can prove your cancellation.
Pro Tips Before You Commit
- Tour on a weekday evening between 5pm and 7pm. That is the busiest window. If the equipment is still accessible then, it will be fine any other time.
- Ask for the promotional rate, do not accept the rack rate. LA Fitness runs quiet in-club promos almost every month; sales counselors have discretion to waive the initiation fee if you ask.
- Get every quote in writing. Verbal promises about future price locks are worth nothing once the sales rep leaves the club.
- Read the exact clause on annual fees. Most members are surprised in month 8 by a $59 annual fee they were never verbally told about.
Frequently Asked Questions
How long does the online cancel take to process?
Typically 24 to 48 hours for the confirmation email, then 30 days for the effective cancellation date.
Do I need to include a reason for cancelling?
No. LA Fitness may ask but does not require it.
Can I cancel a family member online?
No, each member must cancel their own account separately.
Does the online form work for PT packages?
No, PT cancellations require a separate written form or in-person visit.
Bottom Line
If you live in a covered state, the online form takes five minutes. Everywhere else, certified mail is the safest paper trail. Never rely on the phone or email.
